Q. Is shopping online at www.naturalalchemist.com "secure"?
A. You should shop with complete confidence at this site. Our e-commerce system uses SSL (Secure Sockets Layer) – the industry standard for encryption technology used to create a secure transaction environment. If your browser supports the use of encrypted data transmissions, our Secure Socket Layer locks all information (i.e. your credit card number) passed from you to us in an encrypted manner, making it almost impossible to be intercepted by an unauthorised party.

The online shop has a "fax" button if you prefer this. This means you can prepare your shopping list and order total, print your order and then fax or mail it to us. Of course, you can also ring us on 02 9818 1522 and we will take your order by phone.

If you are having difficulty, please email Netmastery, the site webmaster for further assistance.

Q. How do I know my internet order will be supplied?
A. The Natural Alchemist is not just a mailing house. We make our products and we have real as well as virtual premises. We process orders 5 days a week and we will not process your credit card payment until the goods are sent. (see Testimonials)

Q. How much is postage and handling?
A. In NSW it is $8.00 including GST regardless of size of order. In other states it is $11.00 including GST regardless of size of order. For international orders, when you place your order we will e-mail back the freight options and costs before we process it for your approval.

Q. Do I pay GST for overseas orders?
A. No, so goods are 10% less than quoted.

Q. Where is Balmain?
A. Balmain is a unique waterside village in the heart of Sydney. Originally it was a mining and industrial village and the size of the houses reflects the fact that most were built as workers cottages. Nowadays, while still retaining its 19C charm, the demographics of its inhabitants have changed significantly. It is now renown both as a shopping strip and for the endless stretch of cafes on Darling Street. The Natural Alchemist is away from the hurly burly, one block down Short Street from Darling Street.

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